Integrated Policy

HÏ IBIZA, a registered trademark of the company USHUAIA ENTERTAINMENT SL, officially recognised as the Number 1 Club in the World, has been redefining the limits of the night experience since 2017.

HÏ IBIZA is committed to maintaining an Emergency Management and Business Continuity System based on ISO 22301:2019 and ISO 22320:2018 Standards for the development of its nightlife activities, considering the following axes of the Organisation's culture:

MISSION: to ensure the satisfaction of all our customers from the optimal management of our services under a safe and controlled framework of emergencies and risks, using all the necessary resources to offer safe, quality nightlife and excellent service, as well as friendly and respectful of the environment.

VISION: to grow by being a benchmark in the management of private sector services and to be a guarantee of trust, well-being, health, action and learning for our clients. To generate an environment of full trust for all interested parties, who enjoy our services.

VALUES:

  • Safety: Our goal is to promote safe and risk-free environments for all nightlife participants, promoting prevention measures, training, constant supervision and self-assessment.
  • Responsibility: We promote a culture of responsibility for all nightlife participants by cooperating jointly with the administrations. We value inclusion, well-being, coexistence and sustainability as essential pillars.
  • Collaboration: We seek to create inclusive and enriching spaces, where all voices are heard and respected.
  • Transparency: We provide clear and accessible information about our actions, policies, and decisions. We set clear standards and promote trust between all parties involved.
  • Innovation: We are constantly looking for new ways to improve the nightlife experience and safety, through the use of creative technologies and approaches. We value creativity and adaptability and encourage the implementation of innovative practices that enrich the nightlife landscape.
  • Education: We train and raise awareness, both store managers and consumers, through educational programs. We promote knowledge about responsible consumption, risk prevention and the promotion of general well-being in the context of nightlife.
  • Excellence: We seek quality and the level of excellence in the services and experiences offered in nightlife. We value excellence as a standard to follow, ensuring memorable and satisfying experiences for all participants.
  • Effectiveness: We achieve tangible and measurable results in all our actions. We seek to maximize the positive impact of our initiatives, guaranteeing efficiency in the implementation of strategies and the achievement of objectives. We value planning and continuous self-evaluation to ensure the effectiveness of our actions.

HÏ IBIZA is committed to assuming the following principles in order to ensure our cultural framework and achieve the highest quality of service:

  • CUSTOMER SATISFACTION: to meet the requirements and expectations of our customers, meet their needs and consolidate their trust in our Organization.
  • LEGALITY: we comply with the legal, regulatory and normative requirements demanded by the rules and agreed with our clients.
  • TRAINING AND AWARENESS: We provide our work team with training in quality, environmental protection, occupational health and safety, emergency management and information security for the efficient performance of their functions, favouring the improvement of their noblest capacities (involvement, improvement, innovation and integration).
  • EMERGENCY MANAGEMENT: basic principle integrated into the chain of command including coordination and cooperation with other entities according to quality and safety standards.
  • CONTINUOUS IMPROVEMENT: we develop an integrated management system defining and periodically evaluating quality, environmental and occupational health and safety objectives that improve the comprehensive performance of our activities.
  • ENVIRONMENTAL PROTECTION: Our activities are carried out under the premise of pollution prevention, ensuring the lowest environmental impact of our activities by making sustainable use of resources.
  • EMPLOYEE PROTECTION: We prioritize safe and healthy working conditions in activities under the principle of the elimination of hazards and risk reduction, promoting the consultation and participation of workers in all areas of management.
  • INFORMATION SECURITY: We implement systems and controls to ensure information security focused on data assurance, confidentiality, and integrity.
  • EQUAL OPPORTUNITIES: we implement measures to guarantee effective equality between women and men in access to employment, internal promotion, work-life balance and equal pay.