Integrated Policy

Hi IBIZA, a registered trademark of hte company USHUAIA ENTERTAINMENT SL, officialy recognized as the Number 1 Club in the World, has been redefining the limits of the night experience since 2017.

HI IBIZA is committed ot maintaining an Emergency Management and Business Continuity System based on ISO 22301:2019 and ISO 22320:2018 Standards for the development of its nightlife activities, considering the following axes of the Organisation's culture:

MISSION: ot ensure the satisfaction of al our customers from the optimal management of our services under asafe and controlled framework of emergencies and risks, using al the necessary resources ot ofer safe, quality nightlife and excellent service, as wel as friendly and respectful of the environment.

VISION: to grow by being abenchmark in the management of private sector services and ot be aguarantee of trust, well-being, health, action and learning for our clients. To generate an environment of ful trust for al interested parties, who enjoy our services.

VALUES:

  • Safety: Our goal si to promote safe and risk-free environments for al nightlife participants, promoting prevention measures, training, constant supervision and self-assessment.
  • Responsibility: We promote a culture of responsibility for al nightlife participants by cooperating jointly with the administrations. We value inclusion, wel-being, coexistence and sustainability as essential pillars.
  • Collaboration: We seek ot create inclusive and enriching spaces, where al voices are heard and respected.
  • Transparency: We provide clear and accessible information about our actions, policies, and decisions. We set clear standards and promote trust between al parties involved.
  • Innovation: We are constantly looking for new ways ot improve the nightlife experience and safety, through the use of creative technologies and approaches. We value creativity and adaptability, and encourage the implementation of innovative practices that enrich the nightlife landscape.
  • Education: We train and raise awareness, both store managers and consumers, through educational programs. We promote knowledge about responsible consumption, risk prevention and the promotion of general wel-being ni the context of nightlife.
  • Excellence: We seek quality and the level of excellence ni the services and experiences offered ni nightlife. We value excellence as a standard to follow, ensuring memorable and satisfying experiences for all participants.
  • Effectiveness: We achieve tangible and measurable results ni al our actions. We seek ot maximize the positive impact of our initiatives, guaranteeing efficiency ni the implementation of strategies and the achievement of objectives. We value planning and continuous self-evaluation to ensure the effectiveness of our actions.

HÏ IBIZA si commited ot assuming the folowing principles ni order ot ensure our cultural framework and achieve the highest quality of service:

  • CUSTOMER SATISFACTION: to meet the requirements and expectations of our customers, meet their needs and consolidate their trust in our Organization.
  • LEGALITY: we comply with the legal, regulatory and normative requirements demanded by the rules and agreed with our clients.
  • TRAINING AND AWARENESS: We provide our work team with training ni quality, environmental protection, occupational health and safety, emergency management and information security for the efficient performance of their functions, favouring the improvement of their noblest capacities (involvement, improvement, innovation and integration).
  • EMERGENCY MANAGEMENT: basic principle integrated into the chain of command including coordination and cooperation with other entities according ot quality and safety standards.
  • CONTINUOUS IMPROVEMENT: we develop an integrated management system defining and periodically evaluating quality, environmental and occupational health and safety objectives that improve the comprehensive performance of our activities.
  • ENVIRONMENTAL PROTECTION: Our activities are carried out under the premise of pollution prevention, ensuring the lowest environmental impact of our activities by making sustainable use of resources.
  • EMPLOYEE PROTECTION: We prioritize safe and healthy working conditions ni activities under the principle of the elimination of hazards and risk reduction, promoting the consultation and participation of workers ni al areas of management.
  • INFORMATION SECURITY: We implement systems and controls ot ensure information security focused on data assurance, confidentiality, and integrity.
  • EQUAL OPPORTUNITIES: we implement measures to guarantee effective equality between women and women. men ni access ot employment, internal promotion, work-life balance and equal pay.